Return & Exchange Policy
We DO NOT accept any return, refund or exchange because of the customer’s personal preferences. All sales are final. Please make sure before purchase to read the product's description thoroughly, review images and double-check the measurements and condition. Please note that all of our vintage items are unique and have their own flaws and imperfections that makes them special. Each vintage item has it’s own longevity, and we will not be liable for any natural deterioration.
If you receive an item different from the one you ordered, please send us an email to request a return after making sure the conditions below,
・The item has NOT been kept for more than 2 days after being delivered.
・It has NOT been worn, washed or its condition has NOT been altered in any way.
・It is NOT missing any accessories it came with.
To request a return and exchange of the wrong item, please contact us within 48 hours after you have received your order through E-mail: artespazio34@gmail.com
After-sales service
All products that can technically be serviced benefit from an after-sales service. The terms and conditions applicable to Arte Spazio 34 after-sales service are available in the store and shall be provided to the Customer upon request.
A product purchased by a customer may request a free after-sales service within seven (7) days from the purchase day if there is a quality issue that is NOT caused by misuse or any third party. Any service request after that will be evaluated in-store and we will provide advice for further action.